USE OF OUR WEBSITE
ORDERING, SHIPPING AND TAXES
“Cancellation of a transaction in accordance with the Turkey Consumer Protection (Cancellation of a Transaction) Regulations, and the Consumer Protection Law.
Since Nueve Bridal garments are manufactured upon order (Made to order), i.e., a product that is manufactured especially upon customer’s request and / or your measurements, you (the customer) are not entitled to cancel the transaction, unless the seller (Nueve Bridal ) agrees to it and according to the conditions set and brought to your attention.
We (Nueve Bridal) may cancel a transaction or sale, in whole or in part, for the below reasons:
If it is discovered that the customer has entered incorrect details when registering on the site and / or placing the order
If an act or omission has been committed which may harm the site and / or any third parties, including customers, employees and suppliers of the site
If the use of the website is present and / or possible and / or encouraged and / or assisted in the commission of an act presumed to be illegal under the laws of the State of Turkey;
If any error occurs, including a clerical error and / or a communication fault and / or any other technical fault that disrupted the price of the product and / or the description of the item on the website and / or in the delivery of the product;
In the event that there is a concern that the purchase is made as part of a wholesale purchase and / or for the purpose of resale by the buyer or someone on its behalf;
In case of prevention and / or delay due to force majeure, such as, but without detracting from the aforesaid: action of war, hostility, terrorism, cyber sabotage, intentional or unintentional malfunction at the store site, strikes and disasters, exceptional natural events, malfunctions in credit card clearing and any reason Otherwise not the result of an act or omission of the Site;
If the product is out of stock after or before a sale has been made (but before delivery to the customer). If the order is canceled as stated, the site will not be responsible and will not bear any damage caused to the customer and / or a third party, including but not only damage due to the purchase of the product by a third party at a higher price;
If shipping to the customer’s country is not supported by our curriers.
Without derogating from the above, the Company may not approve an order for additional reasons at its sole discretion.
RETURNS AND EXCHANGES
Since the Nueve Bridal garment are made-to-order, they can not be returned. In case you are not happy with your garment do let us know and we will do our best to assist.
Our Items are designed using top-quality materials and fabrics. If by any chance you received a defective, damaged, or incorrect Item, we apologize in advance and will strive to correct, you are welcome to contact us [email protected] within 24 hours of receipt of the Item, indicate your order number (order number will appear clearly in your confirmation and shipping emails or on your packing slip), and mention the problem.
ExchangesWe want to ensure that you are happy with your Item. If you have any questions regarding our sizing chart and to ensure that you order the correct size, you are welcome to contact us at [email protected] prior to placing your order.If you received your Item and you wish to exchange it for a different size, you are welcome to do so at no additional charge provided that the Item meets our return and exchange requirements set forth below. Please note that in certain countries, you may be required to pay customs’ broker fees upon receipt of your exchanged item.Note that you are not entitled to exchange the Item for a different Item and an Item may be exchanged for another size only once. An exchanged Item cannot be returned or exchanged.If you wish to exchange your Item, you are asked to notify us by email at [email protected] within three ( 3) days of the date you received the Item.Once we receive your request for an exchange and the request is approved, we will send you instructions as to how to ship the Item and the required shipping labels.An exchange of an Item will be allowed only if the Item is unused, undamaged, unworn, unaltered, unwashed and in the same condition as it was received by you. In addition, it must still have all its tags and labels properly attached and be in its original packaging. If you attempt to exchange an Item that does not adhere to these standards, you will not be entitled to exchange the Item, we will notify you of this and will return the original Item to your shipping address at your cost.The Item to be exchanged must be physically received by us without any damage or wear and tear within seven ( 7 ) days from the date on which you requested to exchange the Item. Items not received by us within such seven (7) day period will not be eligible for exchange.Note that we are not responsible for any damage or wear and tear to the Item prior to its return to us. Therefore, you are advised to properly and carefully package the Item to ensure it does not become damaged during shipping.Once your Item has been received and approved for exchange by us, you will receive a confirmation via email and we will begin to create your new Item. Your new Item will be ready for delivery within four (4) to eight (8) weeks of our physical receipt of the Item to be exchanged, however we will strive to deliver the Item more quickly to the extent possible.
We reserve the right to refuse to exchange any Item that does not adhere to our returns and exchanges policy; such Items will not be accepted nor exchanged and will be sent back to the customer at the customer’s expense.Please note that our customized Items are non-exchangeable (therefore, Items are eligible for exchange only if such items are not customized, personalized, or altered).
LIABILITY AND DISCLAIMERSWe publish information on the Site as a convenience to you. While we attempt to provide accurate and timely information, there may be inadvertent technical or factual inaccuracies and typographical errors. We reserve the right to make corrections and changes to the Site at any time without notice.YOU ASSUME ALL RESPONSIBILITY AND RISK WITH RESPECT TO YOUR USE OF THE SITE, WHICH IS PROVIDED “AS IS.” WE DISCLAIM ALL WARRANTIES, REPRESENTATIONS AND ENDORSEMENTS OF ANY KIND, EITHER EXPRESS OR IMPLIED, WITH REGARD TO INFORMATION ACCESSED FROM OR VIA THE SITE, INCLUDING WITHOUT LIMITATION, ALL CONTENT AND MATERIALS, FUNCTIONS AND SERVICES PROVIDED ON THE SITE, WHICH ARE PROVIDED WITHOUT WARRANTY OF ANY KIND, INCLUDING BUT NOT LIMITED TO ANY WARRANTIES CONCERNING THE AVAILABILITY, ACCURACY, COMPLETENESS, USEFULNESS, OR CONTENT OF INFORMATION, UNINTERRUPTED ACCESS, AND ANY WARRANTIES OF TITLE, NON-INFRINGEMENT, MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. WE DO NOT WARRANT THAT THE SITE, OR THEIR FUNCTIONS OR CONTENT AND MATERIALS OR THE SERVICES MADE AVAILABLE THEREBY WILL BE TIMELY, SECURE, UNINTERRUPTED OR ERROR FREE, OR THAT DEFECTS WILL BE CORRECTED. WE MAKE NO WARRANTY THAT THE SITE WILL MEET USERS’ EXPECTATIONS OR REQUIREMENTS. NO ADVICE, RESULTS OR INFORMATION, OR MATERIALS WHETHER ORAL OR WRITTEN, OBTAINED BY YOU THROUGH THE SITE SHALL CREATE ANY WARRANTY NOT EXPRESSLY MADE HEREIN. IF YOU ARE DISSATISFIED WITH THE SITE, YOUR SOLE REMEDY IS TO DISCONTINUE USING THE SITE. ANY MATERIAL DOWNLOADED OR OTHERWISE OBTAINED THROUGH THE USE OF THE SITE IS DONE AT YOUR OWN DISCRETION AND RISK AND THAT YOU WILL BE SOLELY RESPONSIBLE FOR ANY DAMAGE THAT RESULTS FROM THE DOWNLOAD OF ANY SUCH MATERIAL.We make no warranties of any kind regarding any sites to which you may be directed or hyperlinked from the Site. Hyperlinks are included solely for your convenience, and we make no representations or warranties with regard to the accuracy, availability, suitability or safety of information provided in such other sites. We do not endorse, warrant or guarantee any products or services offered or provided by or on behalf of third parties.IN NO EVENT SHALL NUEVE BRIDAL, OUR AFFILIATES OR ANY OF THEIR RESPECTIVE DIRECTORS, OFFICERS, EMPLOYEES, AGENTS, OR CONTENT OR SERVICE PROVIDERS BE LIABLE TO YOU FOR ANY DIRECT, INDIRECT, SPECIAL, INCIDENTAL, CONSEQUENTIAL, EXEMPLARY OR PUNITIVE DAMAGES, LOSSES OR CAUSES OF ACTION (WHETHER IN CONTRACT OR TORT, INCLUDING, BUT NOT LIMITED TO, NEGLIGENCE OR OTHERWISE) (COLLECTIVELY, “DAMAGES”) ARISING FROM OR IN ANY WAY RELATED TO THE USE OF, OR THE INABILITY TO USE, OR THE PERFORMANCE OF THE SITE, OR THE CONTENT AND MATERIALS OR FUNCTIONALITY ON OR ACCESSED THROUGH THE SITE, INCLUDING, WITHOUT LIMITATION, LOSS OF REVENUE, OR ANTICIPATED PROFITS, OR LOST BUSINESS, DATA OR SALES OR ANY OTHER TYPE OF DAMAGE, TANGIBLE OR INTANGIBLE IN NATURE, EVEN IF WE HAVE BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES.SOME JURISDICTIONS DO NOT ALLOW THIS LIMITATIONS ON IMPLIED WARRANTIES OR EXCLUSIONS OF LIABILITY FOR CERTAIN TYPES OF DAMAGES; AS A RESULT, THE LIMITATIONS OR EXCLUSIONS OF LIABILITY CONTAINED HEREIN MAY NOT APPLY TO YOU IN WHOLE OR IN PART.YOU AGREE THAT ANY CAUSE OF ACTION ARISING OUT OF OR RELATED TO THE SITE MUST COMMENCE WITHIN ONE (1) YEAR AFTER THE CAUSE OF ACTION ACCURES OR THE CAUSE OF ACTION IS PERMANENTLY BARRED.Due to the open nature of the Website and the potential for errors in the storage and transmission of digital information, we do not warrant the accuracy and security of information transmitted to or obtained from the Website unless otherwise expressly set out on the Website.
COPYRIGHT AND/OR TRADEMARK INFRINGEMENTIf you believe a work on the Site constitutes infringement of your copyright, trademark or other intellectual property rights please provide us with a written communication at the following email [email protected] containing the following information:evidence of your authorization to act on behalf of the owner of the copyrighted work or trademark;a description of the copyrighted work or trademark that you claim has been infringed;a description of the copyrighted work or trademark that you claim has been infringed;your address, telephone number, and email address;a statement by you that you have a good faith belief that the disputed use is not authorized by the copyright owner or trademark owner, its agent, or the law;a statement by you, made under penalty of perjury, that the above information in your notice is accurate and that you are the copyright owner or trademark owner or authorized to act on the owner’s behalf; andyour physical or electronic signature.
WRITTEN COMMUNICATIONSWhen using our Site, you accept that communication with us will be mainly electronic. We will contact you by email or provide you with information by posting notices on our Website, push notifications or messages. For contractual purposes, you agree to this electronic means of communication and you acknowledge that all contracts, notices, information and other communications that we provide to you electronically comply with any legal requirement that such communications be in writing.
NOTICESAll notices given by you to us should be given to us preferably via the avenues of contact provided on our “Contact Us” webpage. We may give notice to you via either the email, message, push notification (if consent has been provided) or postal address you provide to us when placing an order.Notice will be deemed received and properly served immediately when posted on our Website, 24 hours after an email is sent, or three days after the date of posting of any letter mailed. In proving the service of any notice, it will be sufficient to prove, in the case of a letter, that such letter was properly addressed, stamped and placed in the post and, in the case of an email that such email was sent to the specified email address of the addressee.